Policies
Membership
Auto-Renew: All memberships auto-renew on a 4 week billing cycle.
Membership Cancellation: You may cancel your membership at any time in your Arketa profile, or email hello@homegrownfitnessto.com to cancel. Upcoming reservations after the next billing date will automatically be canceled.
Holds: Members can pause their memberships up to two times per calendar year. Membership resumes automatically when the hold period ends. Email hello@homegrownfitnessto.com to request a hold.
Credits: Unused credits may roll over for one month on a case by case basis. Credits may be shared amongst family members. Email hello@homegrownfitnessto.com to confirm.
Billing: Memberships will activate upon first use. Payments recur every 4 weeks from the date of first booked class.
Group Classes
Class Cancellation: Cancel at least 6 hours before class to avoid losing the credit.
Waitlist: The online booking system stops automatically adding waitlist clients 6 hours before class. Before that, waitlist spots are added in order. If a spot opens within 6 hours, the first person to respond to the notification email gets the spot.
Personal Training
Session Cancellation: Provide at least 24 hours’ notice for cancellations or rescheduling. Sessions canceled with less than 24 hours’ notice will be charged in full.
Photography and Video
Photos or videos are allowed only with prior verbal consent from anyone appearing in them.
Photos or videos of minors require consent from a parent or guardian.
Instructors may take photos or videos for social media, promotional, or educational purposes. Participants will be asked for consent and may decline at any time.